FAQ
What payment methods do you accept?
We accept various payment methods, including credit card payments (Visa, Mastercard, American Express, etc.), PayPal, and bank transfers. At checkout, you can select the payment option that is most convenient for you.
How long does it take to process and ship an order?
We strive to process and ship orders as quickly as possible. Most orders are processed within 1-2 business days. Once your order is shipped, you will receive a shipping confirmation email with tracking information. Please note that shipping times may vary depending on your location and the shipping method chosen.
What are your shipping rates?
Shipping rates are calculated based on the weight and dimensions of the package, as well as the destination country. You can view the shipping costs during the checkout process before finalizing your purchase. We also offer free shipping on orders over a certain amount. Please refer to our Shipping Policy for more details.
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number and instructions on how to track your package. You can use this tracking number on the courier's website to get real-time updates on the status of your shipment.
What should I do if there is a problem with my order?
If you encounter any issues or have concerns about your order, please contact our customer support team at official@j-welding.com. We will be happy to assist you and resolve any problems promptly.
Can I return or exchange a product?
Yes, we have a return and exchange policy in place. If you are not satisfied with your purchase, you can request a return within 60 days of receiving the item. Please refer to our Return Policy for detailed instructions on how to initiate a return or exchange.
How can I contact customer support?
If you have any further questions, concerns, or need assistance, you can reach our customer support team via email at official@j-welding.com. We strive to respond to all inquiries promptly and provide excellent customer service.
Are there any additional fees or taxes applied to my order?
The price displayed on our website is inclusive of all applicable taxes. However, for international orders, customs duties, taxes, and fees may apply upon delivery, and these charges are the responsibility of the recipient.