FAQ

Shipping Policy

Refund Policy

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FAQ

Returns & Exchanges

Shipping

Warranty

Subscription

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1、What is your return & exchange policy?
  • We offer a 60-day money-back guarantee on all items purchased from our website.
  • Items must be returned in their original condition, with all tags and labels attached.
  • We do not offer refunds on items that have been worn, washed, or damaged.
  • To return an item, please visit our Returns Center: URL Returns Center and follow the instructions.
2、How long will it take to process my return & exchange?
  • Once we receive your return & exchange, it will take 5-7 business days to process your refund.
  • You will be notified via email once your refund has been processed.
3、What if I received a damaged or defective item?
  • If you received a damaged or defective item, please contact us immediately at official@vaneselectric.com.
  • We will be happy to send you a replacement item or issue a refund.
4、What if I don't have the original packaging for my item?
  • If you don't have the original packaging for your item, you can return & exchange it in any sturdy box.
  • Please make sure to include your packing slip with your return.
5、What if I want to exchange my item for a different size or colour?
  • If you want to exchange your item for a different size or colour, please indicate this on your packing slip.
  • We will do our best to accommodate your request.
1、What are your shipping methods?
  • We offer a variety of shipping methods to choose from, including standard shipping, expedited shipping, and overnight shipping.
  • The shipping method you choose will affect the shipping cost and the delivery time.
2、How much does shipping cost?
  • Shipping costs vary depending on the shipping method you choose, the weight and size of your order, and the destination.
  • You can calculate your shipping costs at checkout.
3、How long will it take to receive my order?
  • The delivery time will depend on the shipping method you choose and the destination.
  • Standard shipping typically takes 3-5 business days, expedited shipping typically takes 2-3 business days, and overnight shipping typically takes 1 business day.
  • You will receive a tracking number via email once your order has shipped.
4、What if I need to change my shipping address?
  • You can change your shipping address at any time before your order ships.
  • To change your shipping address, please contact us at official@vaneselectric.com.
5、What if my order is lost or damaged?
  • If your order is lost or damaged, please contact us immediately at official@vaneselectric.com.
  • We will investigate the issue and issue a replacement order or refund.
1、How do product warranties work?

We are committed to providing our customers with high-quality products and ensuring their satisfaction. However, it's important to note that warranties only cover factory defects and do not apply to any physical damage caused by the user. While we are always here to help and guide our customers through the warranty process, we cannot guarantee the outcome of any warranty claims. Our team is dedicated to providing excellent service and support to help ensure a seamless and satisfactory experience for all our customers.

2、Machine Warranty?

Machines do not get directly replaced under warranty. Machine warranties cover parts and labour for any factory defects, physical damage is not covered under warranty. They must be taken to a certified service centre to be worked on under warranty. Let us know if you have any questions - we are happy to assist!

3、What is your warranty policy?
  • We offer a 1-year warranty on all items purchased from our website.
  • The warranty covers defects in materials and workmanship.
  • The warranty does not cover damage caused by accident, misuse, or neglect.
4、How do I make a warranty claim?
  • To make a warranty claim, please contact us at official@vaneselectric.com.
  • You will need to provide your proof of purchase and a description of the defect.
  • We will review your claim and issue a replacement or refund if the claim is approved.
5、What if my item is out of warranty?
  • If your item is out of warranty, you may still be able to purchase a replacement part or service.
  • Please contact us at official@vaneselectric.com for more information.
6、What are the benefits of having a warranty?
  • A warranty gives you peace of mind knowing that you are protected against defects in materials and workmanship.
  • A warranty can also save you money on repairs or replacements.
1、Do I save money when I subscribe?

Yes! Subscription orders not only ensure you receive the product when you want it, with no delay, and afford you access to exclusive flavours, but you will also save money. Subscriptions save 20% off every shipment and include free shipping.

2、How do I create my account?

You can create your VanesElectric account by clicking ‘Account’ at the bottom of any page on our website. If you are placing a subscription order for the first time, you will be prompted to create your account before it is placed.

3、Can I cancel my subscription whenever I want?

Yes, simply login to your VanesElectric account and select cancel for your existing subscription. If you need additional assistance, email official@vaneselectric.com.

1、How can I check the status of my order?

You can check the status of your order in 3 different ways:

  • Via the order confirmation email you receive.
  • Within your VanesElectric’s Gas account page.
  • Start a Live Chat during business hours or email us for an estimated ship date.
2、How long does it take to process and ship an order?

We strive to process and ship orders as quickly as possible. Most orders are processed within 1-2 business days Once your order is shipped, you receive a shipping confirmation email with tracking information. Please note that shipping times may vary depending on your location and the shipping method chosen.

3、How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number and instructions on how to track your package. You can use this tracking number on the courier's website to get real-time updates on the status of your shipment.

4、What should I do if there is a problem with my order?

If you encounter any issues or have concerns about your order, please contact our customer support team at official@vaneselectric.com. We will be happy to assist you and solve any problems promptly.

1、How can I contact the VanesElectric team?

Please use the contact form or email us at official@vaneselectric.com.

2、Can I work with VanesElectric as a brand ambassador, creator, influENCER, or talent?

We are always looking for new partners! Please contact us via the contact form or at official@vaneselectric.com.